On-Site Installation

On-site installation guide for Selora Homes installers covering pre-installation, SeloraBox setup, device installation, integration support, and handoff.

Getting Started

Purpose of this guide

This guide standardizes how Selora Homes installers prepare, install, support install-day integration work, validate, and hand off a customer system.

It is organized around 5 stages of an install and explains the general steps the installer must complete in each phase before moving to the next.

Who this guide is for

This guide is for Selora Homes installers and field technicians responsible for:

Setting up SeloraBox on-site.
Installing supported smart home devices.
Helping a Selora Homes Customer Support Engineer integrate new and existing smart devices into Home Assistant OS.
Validating system readiness before customer handoff.
Escalating install-day issues to a Selora Homes Customer Support Engineer.

What this guide is used for

Planning field work before arriving on-site.
Executing installation tasks in the correct order.
Validating system readiness before customer handoff.
Escalating issues using consistent support standards.

Required Skillsets

Ability to install common smart devices safely.
Basic handyman ability for mounting, placement, and light physical install work.
Basic computer and web-app skills for SeloraBox setup and account-linking steps.
Basic home network skills to connect SeloraBox to Ethernet and verify local connectivity.
Ability to help a Selora Homes Customer Support Engineer identify device-specific information during setup and testing.

Installation Stages

The installation is broken down into 5 stages. Each stage has its own step-by-step guides available below.

Pre-Installation — Prepare before dispatch.
SeloraBox Setup — Place, connect, and claim the SeloraBox.
Device Installation — Install and set up devices on-site.
Integration Support — Assist the Customer Support Engineer during integration.
Handoff — Walk the customer through the completed work.

Escalate when blocked by any computer errors, security concerns, or repeat failures across installations. You can call a Selora Homes Customer Support Engineer with the number provided in your installation plan during the installation. You can also check the Troubleshooting Guides for common issues.