Frequently Asked Questions

Does Selora Homes have access to my customer’s Home Assistant?

No. Selora Homes does not have automatic access to customer installations. All remote access must be explicitly requested and approved by the homeowner through a secure workflow. See our Request Remote Access documentation for details on how the request-and-approve process works.

Can Selora Homes see devices on the customer’s network?

No. Selora Homes has no access to cameras, sensors, or any other devices on the customer’s local network. SeloraBox communicates only with Selora Homes infrastructure for health monitoring, configuration updates, and backups. We cannot view, control, or access any devices connected to the customer’s smart home system.