Values

Our Core Values

Customer Obsession

We exist to serve our customers - homeowners and technicians. Every decision we make should improve their experience.

• Listen First: We actively seek customer feedback and act on it
• Solve Real Problems: We focus on solving actual pain points, not building features for their own sake
• Measure Success by Customer Success: Our success is measured by our customers’ success

Technical Excellence

We’re building professional-grade infrastructure. Quality and reliability are non-negotiable.

• Do It Right: We don’t ship half-baked solutions
• Continuous Improvement: We constantly refine and improve our systems
• Learn and Share: We invest in learning and share knowledge across the team

Transparency

We operate with radical transparency, both internally and with our customers.

• Default to Open: Information should be accessible unless there’s a compelling reason to restrict it
• Clear Communication: We communicate clearly, directly, and honestly
• Document Everything: Our handbook and documentation reflect how we actually work
• Work in the Open: Everything we do and plan happens in plain sight at our GitLab group - from code commits to project planning to issue tracking

Ownership

We trust our team members to own their work and make decisions.

• Act Like an Owner: Everyone is empowered to make decisions in their domain
• Accountability: We hold ourselves accountable for results
• Initiative: We don’t wait to be told what to do

Work-Life Harmony

We believe in sustainable work practices that allow our team to thrive both professionally and personally.

• Results Over Hours: We measure outcomes, not time spent
• Flexible Working: Work when and where you’re most productive
• Sustainable Pace: We optimize for the long term, not short-term heroics

Open Source Values

We’re built on open source and embrace its principles.

• Give Back: We contribute to the projects we depend on
• Community First: We support the Home Assistant community
• No Lock-In: We respect user freedom and data portability