Customer Support
Support processes, response guidelines, and customer communication.
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This section covers our customer support processes and best practices for helping customers succeed.
- Support ProcessHow we handle customer support requests.Support Process Customer
- Project Installation SupportInternal runbook for Selora Homes Customer Support Engineers supporting active installation-day calls and escalations.Support Install Customer-Support Operations
- SeloraBox Health CheckInternal checklist for confirming that a SeloraBox is claimed, online, and healthy before support actions continue.Support Install Selorabox Health