Selora Hub Health Check

Use this checklist to confirm that a Selora Hub is claimed, online, and healthy before you continue with support work such as remote access, admin-user verification, app installs, or integration support.

When to use this check

Use this check when:

• An installer has completed Selora Hub setup and is ready for the first support call.
• You need to confirm whether it is safe to continue with remote access or support actions.
• Dashboard status does not match what the installer reports on-site.
• A Selora Hub appears online but install-day work is not progressing as expected.

Where to find the record

1. Log in to Selora Connect .
2. Open Projects and select the customer’s active project.
3. Open the linked customer profile.
4. Open the installation record for the Selora Hub tied to that project.

What to verify

Claim Status

• Confirm that the Selora Hub has been claimed to the correct customer profile.

Online Status

• Confirm that the Selora Hub is currently online and reporting back to Selora Connect.

Health Status

• Confirm that the installation record shows a healthy state before continuing with support actions.

Project Match

• Confirm that the installation is attached to the correct project and property before taking any action.

If the Selora Hub is not healthy

• If the Selora Hub is unclaimed, stop and complete the claim flow first.
• If the Selora Hub is offline, confirm power and network connectivity on-site before continuing.
• If the Selora Hub is claimed but unhealthy, pause app installs and remote-access setup until the status is stable.
• If the status in Selora Connect does not match what the installer sees on-site, document the mismatch and escalate.

Quick decision rule

If the installation record is claimed, online, attached to the correct project, and healthy, you can continue with the rest of the install-day support workflow.

Further Reading