Every Selora Homes subscription includes expert support for your Home Assistant system. We handle the technical complexity so you can enjoy your smart home.
Clear, honest support boundaries so you know exactly what to expect.
Some issues require hands-on work. When remote support can't solve the problem, we coordinate with your installer for an on-site visit.
Installer visits may incur additional charges depending on your plan and the nature of the work. We'll always provide a clear quote before dispatching.
We're transparent about what we can and can't control. These items are outside our support scope:
We know Home Assistant's flexibility is part of its appeal. You're welcome to customize your configuration, add automations, and make it your own. Your installer leaves your system in a stable, working state—and you're free to build on that foundation.
If your modifications cause issues, we'll do our best to help, but custom changes fall under best-effort support. We can always restore from your last known-good backup to get you back on track.
Getting help is straightforward.
Contact us through your Selora Connect portal, email, or phone. Describe what's happening.
Our team investigates remotely, often resolving issues before you even notice them.
Remote fixes are applied directly. If on-site work is needed, we coordinate with your installer.
